Operation Support
At OrbisMec, our job doesn’t end after installation. We stay with you through the early stages of operation — offering hands-on support, training, and troubleshooting to ensure smooth production from day one.
Beyond Delivery — We Help You Run with Confidence
Post-Installation Support That Keeps You Moving. New machines, unfamiliar systems, and a fresh production setup can feel overwhelming. That’s why OrbisMec provides continued support to help you get started, avoid downtime, and build confidence in your investment.
Why Operation Support Matters
Our approach
How We Help You Reduce Risks and Execute with Confidence
Through experienced startup consultants who understand the isolated tasks necessary, a client can rely on a professional to manage a critical step in the early stages and focus on other items that need attention.
Our Working Process
Step-by-Step Support From First Call to Final Delivery
Whether you’re just exploring a project or already comparing suppliers, we follow a clear 4-step process to guide you. Each step is hands-on, transparent, and handled by our local experts in China — so you stay in control without getting overwhelmed.
Understand & Advise
We begin by learning about your needs, goals, and constraints — then provide tailored advice on feasibility, suppliers, and technical requirements.
Source & Verify
We identify, verify, and negotiate with qualified suppliers — conducting audits, comparing specs, and ensuring you're not overpaying or misled.
Manage & Monitor
Once production starts, we stay on-site or in contact with suppliers to monitor progress, maintain quality control, and keep timelines on track.
Deliver & Support
We handle shipment, customs coordination, and installation — and provide after-sales service, troubleshooting, or future upgrade planning if needed.
Let’s Collaborate with Us!
Frequently Asked Questions
Some frequently asked questions about the service that you may have questions about
What types of businesses do you typically work with?
We primarily support small to mid-sized manufacturers, startups, and expansion-phase businesses in emerging markets who want to source quality industrial machinery or execute turnkey projects from China.
Can I trust the suppliers or factories you recommend?
Yes. All suppliers are verified through audits, track records, and direct on-site evaluations by our local China team. We never rely on online profiles or third-party claims alone.
Do I need to visit China to move forward with the project?
No. Most clients don’t. We provide full remote coordination, including virtual inspections, video factory tours, and shipment monitoring. However, we can arrange in-person factory visits if you prefer.
What happens if something goes wrong after purchase or installation?
We provide after-sales support and escalation management. Depending on your package, this can include on-site service coordination, parts sourcing, upgrade planning, and long-term supplier communication.
How much does it typically cost to get started?
It depends on the project scope. Initial consultation is often low-cost or free, and we offer transparent, milestone-based pricing for each service phase — so you only pay for what you need.
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Contact With Us!
2220 Plymouth Rd #302, Hopkins, Minnesota(MN), 55305
Call us: (234) 109-6666
Mon – Sat: 8.00am – 18.00pm / Holiday : Closed